Return Policy

Overview

At NoKasa, our service involves the pickup, segregation, and responsible redistribution of pre-owned clothing. Because we deal in used garments that are processed and sent onward to recycling or resale partners, our return policy differs from a traditional e-commerce return policy. Please read this page carefully.

1. Clothes Submitted for Pickup

Once our delivery agent has collected your clothes and you have received your rewards, the transaction is considered complete. We are unable to return clothes that have already been collected and processed.

We strongly recommend reviewing your items before handing them over. Only submit clothes you are certain you wish to part with.

2. Cancelling a Scheduled Pickup

You may cancel or reschedule a pickup at any time before the delivery agent arrives at your location. To cancel, use the NoKasa app or contact our support team at [email protected] or call us at +91 6363 005 509.

3. Rewards and Credits

If you believe there was an error in the rewards calculated for your pickup, please contact us within 7 days of the pickup date. We will review the case and, if an error is confirmed, issue a correction to your account.

4. Items Collected in Error

If our agent accidentally collected an item that was not intended for pickup (e.g., placed in the pile by mistake), please contact us immediately at [email protected]. We will make every effort to retrieve and return the item, but cannot guarantee recovery once items have entered our processing facility.

5. Contact Us

For any queries related to this policy, reach out to our support team:

• Email: [email protected]
• Phone: +91 6363 005 509